ArtsÝ Gallery of Creativity

			PHOTOS-GRAPHICS-FRAMING
			575.52 ARTSY (575.522.7879) - digipros@artsy-lc.com 1801 Avenida de Mesilla, Las Cruces, NM 88005

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Frequently Asked Questions

How can I place an order online?
How do I pay for my order?
What is a proof and does my order require one?
Copyright Issues : Can you copy any photograph or artwork?
How do I get the best possible ArtsÝ print?
Where can I find a price list?
What is the difference in cost on shipping canvas pieces?
What is a giclee?
How does the member log-in page work?
What is a Unit?
What is the difference between a standard wrap and a gallery wrap?

How can I place an order online?
If you know what you want to order and do not wish to view the “Products & Services” pages; you may view the “online orders ” from the navigation menu.

Click on the appropriate link for the type of order you want to place.
Fill out the form and include any details or special comments you have about your order.
After we receive your order you will recieve a conformation e-mail of your order with total costs including tax and shipping. We will also send you an e-mail to let you know we received your package if one was sent. As well as when we get the file, if you are submitting your files via e-mail.
If you are mailing us a picture, disk, file, item; please send a copy of your order with the item(s). A copy can be obtained by printing your completed/confirmation form after you submit your order; or include your name, address, telephone number and/or e-mail address and the date you placed your order with your package.

**If mailing, please send all files/images to:

  ArtsÝ Gallery of Creativity .
   1801 Avenida de Mesilla
   Las Cruces , NM 88005

***ArtsÝ is not responsible for damages that may occur during shipping.
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How do I pay for my order?
Please call us toll free at 1-800-647-9206.
Pay by money order, cashiers check or check You may also pay with Visa, Mastercard, American Express, or Discover; we will not complete/print your order until payment has been received and cleared.
You must be 18 or older to place credit card orders by phone.

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What is a proof and does my order require one?
All orders that include photo enhancement, restoration, design work like added text, collages and artist reproduction will be provided with a proof of your work by e-mail.

After we receive a response from you, we will print and complete your order. If you would not like a proof of your order, then please indicate on the form and we will proceed with producing your piece. We can not guarantee a refund if you are dissatisfied with any order that includes - photo enhancement, restoration, design work like added text, collages and artist reproduction if you do not proof with us.

If your order contains duplicate pictures you have archived with us, any dye-sublimation product that does not have any complex design work included, we will complete you order without proofing with you.

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Copyright Issues: Can I copy any photograph or artwork?
ArtsÝ respects the copyrights of professional photographers and artists. We will not knowingly reproduce or use any image that is copyrighted without the express consent of the copyright holder. If you would like to use your professionally created image with our products, you should contact the photographer, studio or artist and obtain a release form. We are happy to work with you directly with any images that you have created or have obtained a release for.

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How do I get the best possible ArtsÝ print?
Please remember that depending on the product you order, ArtsÝ. may be enlarging your photo up to 10 times it's original size. It's important to supply us with the best original possible. Here are some tips from the Digipros at ArtsÝ:

If your picture is out of focus or grainy, we cannot improve it.
Do not send photo copies - send actual photographs only.
Make sure the primary subject (the person, animal, place or thing) takes up at least 1/2 or more of the picture (a good rule of thumb is that a face should be the size of a quarter on your print).
Please do not cut your photograph.
Don't write on the front or back of the photo.
Bigger is better! Clear photos that are at least 3 1/2 x 5 and larger will reproduce best.
If you are sending an heirloom or one-of-a-kind photo, you should have a local photo lab make a high quality glossy print copy to send to us.
If you have a slide, send it to a professional photo lab and have a high quality 5x7 or larger glossy print made to send to us.
We cannot be responsible for prints damaged or lost by the shipper.
Sizing information: In general, photos can be cropped to fit any size print. Cropping of your image may be necessary to fit a particular canvas size. Please state any special cropping instructions when you place your order. Unless you have specifically requested otherwise, ArtsY. Digipros will use their skill and judgment in selecting the best cropping for your image.

Where can I find a price list?
All of our merchandise/services are priced on our web pages and order forms. But if you would like a price list for a particular item/service, please click on the price list link on the “Products & Services” page. A list of prices can also be obtained by clicking here.

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What is the difference in cost on shipping canvas pieces?
If your order included a stretched canvas larger that 11x14, the shipping cost can be quite high. If you would like your order un-stretched (cannot not be a gallery wrap order) please indicate on the comments section of your order form. We will then ship your order unassembled in a poster tube, which is usually less costly.
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What is a giclee?
The Definition : Giclee (zhee-klay) - The French word "giclée" is a feminine noun that means a spray or a spurt of liquid. The word may have been derived from the French verb "gicler" meaning "to squirt". The Term : The term "giclee print" connotes an elevation in printmaking technology. Images are generated from high resolution digital scans and printed with archival quality inks onto various substrates including canvas, fine art, and photo-base paper. The giclee printing process provides better color accuracy than other means of reproduction.

The Process : Giclee prints are created typically using professional 8-Color to 12-Color ink-jet printers. These modern technology printers are capable of producing incredibly detailed prints for both the fine art and photographic markets.

The Advantages : Giclee prints are advantageous to artists who do not find it feasible to mass produce their work, but want to reproduce their art as needed, or on-demand. Once an image is digitally archived, additional reproductions can be made with minimal effort and reasonable cost. The prohibitive up-front cost of mass production for an edition is eliminated. Archived files will not deteriorate in quality as negatives and film inherently do. Another tremendous advantage of giclee printing is that digital images can be reproduced to almost any size and onto various media, giving the artist the ability to customize prints for a specific client.

The Quality : The quality of the giclee print rivals traditional silver-halide and gelatin printing processes and is commonly found in museums, art galleries, and photographic galleries.

Provided by- http://www.gicleeprint.net/abtGclee.shtm

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How does the member log-in page work?
When you came in for a portrait session, we asked you if, “you wanted your order to be available online for family and friends to view and order.” The fee is $15.00 for 90 days. If you purchased on-line viewing we issued you a Username and Password with your order.

You may give this password to any one you want to have access to view and/or order your pictures. Go to the Member Login Page and enter your Username and Password you will then be automatically redirected to your page.
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What is a unit?
Simply put, a unit is one sheet of 8x10 Photographic paper.This unit may be created by using any multiple of sizes that fit onto an 8x10. These are the following units we offer.
(1) 8 x 10
(2) 5x7
(1) 5x7 + (2) 3.5x5
(1) 5x7 + (4) wallets
(3) 4x6
(2) 3.5x5 and (4) wallets
(4) 3.5x5
(8) wallets

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What is the difference between a Standard Wrap and a Gallery Wrap?
Gallery Wrapped canvas offers an attractive alternative to framing. The image is extended on the canvas to wrap around the edges of an inner wooden frame and is secured by staples on the back. Gallery wrap prints are usually hung against the wall.

Standard Wrap canvases are secured with staples on the sides of the frame. Having a canvas that is printed with a standard wrap is usually framed.

Take a look at the images below to see the difference.

Standard Wrap	Gallery Wrap